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Patient Rights and Responsibilities
Musgrove Ear, Nose & Throat encourages our patients and their families or significant others to report any concerns about patient care and safety. If any issue cannot be resolved through our organization we encourage you to contact the
The Joint Commission.
Before scheduling a surgery date, please review the documents provided and schedule any necessary diagnostic tests and/or a history & physical with your Primary Care Physician.
Patient Bill of Rights
- To expect to be treated with respect, consideration, and dignity.
- To be assured confidential treatment of disclosure of records and afforded the
opportunity to approve or refuse the release of such information, except as otherwise permitted by law of third party payment contract and when release is required by law.
- To know the name and function of any person providing health care services to the patient.
- To know names and professional relationships of other physicians who may care for him/her in the absence of his/her attending physician.
- To be provided, to the degree known, information concerning his/her diagnosis, treatment, and prognosis. When it is not medically advisable to give such information to the patient, the information will be made available to an appropriate person
in his/her behalf.
- To have the opportunity to participate in decisions involving his/her health care.
- To request a second opinion.
- To expect reasonable response to any reasonable requests made for service.
- To refuse treatment to the extent permitted by law and to be informed of the medical consequences of his/her action.
- To expect communication in the language which he/she understands.
- To expect treatment without regard to race, color, creed, religion sex, national origin or source of payment, except for fiscal capability thereof.
- To know services available, such as provisions for after-hours or emergency care, educational material available, and policies concerning payment of fees.
- To receive an explanation of his/her bill, regardless of the source of payment.
- To expect reasonable continuity of care and to know in advance the time and location of appointments.
- To designate any area of where he/she is cared for as a non-smoking area.
- To leave the Center even against the advice of his/her physician.
- To have all patients’ rights apply to the person who may have legal responsibility to make decisions regarding medical care on behalf of the patient.
- To be provided information on, and Center policy on, advance directive
- To have his/her pain assessed and treated appropriately.
Patient Responsibilities Statement
- To provide to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.
- To participate in health care decisions and for following the treatment plan outlined by the practitioner responsible for his/her care. This includes following instructions of the physicians, nurses, and other health care personnel carrying out the plan of care and enforcing the Center’s rules and regulations.
- For assuring that the financial obligations of his/her health care are fulfilled as promptly as possible, and in the case of financial difficulty, making all reasonable efforts to meet any agreed upon financial payment plan.
- For his/her actions if he/she refuses treatment or is non-compliant in following a plan of treatment recommended by his/her physician.
- To know the rules and regulations of the Center affecting his/her care and conduct, and for following those Center’s rules and regulations.
- For being considerate of the rights of other patients and Center personnel, and for assisting in the control of noise and smoking.
- For being respectful of the property of other persons and of the Center.
- To make known to his/her physician, attending nurse, or other health care personnel, any concerns or complaints he/she may have.
- To make sure he/she understands all information regarding the implications of his/her symptoms, his/her surgery or procedure (if applicable) and any risks related to having or declining such surgery or procedure, the expected outcomes of the plan of care outlined by his/her physician, and his/her responsibilities in regards to the plan of care.
- To make sure he/she understand his/her rights involving the development of, and the implementation of Advance Directives.
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©
2008 Musgrove ENT ASC |
Our
center is committed to caring for all patients without regard to
race, color, age, national origin, sex, religion or handicap.
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